Accident Repair Process
Once your vehicle is onsite, we will be able to provide you with an Estimated Completion Date specific to your repairs, which will take into account any additional parts or labour we may require, so that your vehicle is repaired as quickly as possible.
Insurance Repairs
Each insurance accident repair at Bodywyse follows a step by step process in line with manufacturer standards:
1. Initial Claim
Customer details and claim information received.
2. Vehicle Assessment
Vehicle images received and initial damage reviewed.
3. Insurance Approval
Repair estimate prepared and sent for insurance approval.
4. Booking & Parts Ordered
Repair booking arranged and required parts ordered.
5. Strip Down Assessment
Vehicle onsite, stripped down and fully assessed.
6. Estimated Completion
Estimated completion date set and any extra parts ordered.
7. Repair Process
Structural repair, panel work, paint and refit completed.
8. ADAS & Geometry
ADAS calibration and wheel alignment completed if required.
9. Quality Control
Vehicle cleaned and final quality checks carried out.
10. Vehicle Handover
Vehicle returned to customer. Excess / VAT paid if required.
1. Initial Claim
Customer details and claim information received.
2. Vehicle Assessment
Vehicle images received and initial damage reviewed.
3. Insurance Approval
Repair estimate prepared and sent for insurance approval.
4. Booking & Parts Ordered
Repair booking arranged and required parts ordered.
5. Strip Down Assessment
Vehicle onsite, stripped down and fully assessed.
6. Estimated Completion
Estimated completion date set and any extra parts ordered.
7. Repair Process
Structural repair, panel work, paint and refit completed.
8. ADAS & Geometry
ADAS calibration and wheel alignment completed if required.
9. Quality Control
Vehicle cleaned and final quality checks carried out.
10. Vehicle Handover
Vehicle returned to customer. Excess / VAT paid if required.
1. Initial Claim
Customer details and claim information received.
2. Vehicle Assessment
Vehicle images received and initial damage reviewed.
3. Insurance Approval
Repair estimate prepared and sent for insurance approval.
4. Booking & Parts Ordered
Repair booking arranged and required parts ordered.
5. Strip Down Assessment
Vehicle onsite, stripped down and fully assessed.
6. Estimated Completion
Estimated completion date set and any extra parts ordered.
7. Repair Process
Structural repair, panel work, paint and refit completed.
8. ADAS & Geometry
ADAS calibration and wheel alignment completed if required.
9. Quality Control
Vehicle cleaned and final quality checks carried out.
10. Vehicle Handover
Vehicle returned to customer. Excess / VAT paid if required.
1. Initial Claim
Customer details and claim information received.
2. Vehicle Assessment
Vehicle images received and initial damage reviewed.
3. Insurance Approval
Repair estimate prepared and sent for insurance approval.
4. Booking & Parts Ordered
Repair booking arranged and required parts ordered.
5. Strip Down Assessment
Vehicle onsite, stripped down and fully assessed.
6. Estimated Completion
Estimated completion date set and any extra parts ordered.
7. Repair Process
Structural repair, panel work, paint and refit completed.
8. ADAS & Geometry
ADAS calibration and wheel alignment completed if required.
9. Quality Control
Vehicle cleaned and final quality checks carried out.
10. Vehicle Handover
Vehicle returned to customer. Excess / VAT paid if required.
1. Initial Claim
Customer details and claim information received.
2. Vehicle Assessment
Vehicle images received and initial damage reviewed.
3. Insurance Approval
Repair estimate prepared and sent for insurance approval.
4. Booking & Parts Ordered
Repair booking arranged and required parts ordered.
5. Strip Down Assessment
Vehicle onsite, stripped down and fully assessed.
6. Estimated Completion
Estimated completion date set and any extra parts ordered.
7. Repair Process
Structural repair, panel work, paint and refit completed.
8. ADAS & Geometry
ADAS calibration and wheel alignment completed if required.
9. Quality Control
Vehicle cleaned and final quality checks carried out.
10. Vehicle Handover
Vehicle returned to customer. Excess / VAT paid if required.
1. Initial Claim
Customer details and claim information received.
2. Vehicle Assessment
Vehicle images received and initial damage reviewed.
3. Insurance Approval
Repair estimate prepared and sent for insurance approval.
4. Booking & Parts Ordered
Repair booking arranged and required parts ordered.
5. Strip Down Assessment
Vehicle onsite, stripped down and fully assessed.
6. Estimated Completion
Estimated completion date set and any extra parts ordered.
7. Repair Process
Structural repair, panel work, paint and refit completed.
8. ADAS & Geometry
ADAS calibration and wheel alignment completed if required.
9. Quality Control
Vehicle cleaned and final quality checks carried out.
10. Vehicle Handover
Vehicle returned to customer. Excess / VAT paid if required.
1. Initial Claim
Customer details and claim information received.
2. Vehicle Assessment
Vehicle images received and initial damage reviewed.
3. Insurance Approval
Repair estimate prepared and sent for insurance approval.
4. Booking & Parts Ordered
Repair booking arranged and required parts ordered.
5. Strip Down Assessment
Vehicle onsite, stripped down and fully assessed.
6. Estimated Completion
Estimated completion date set and any extra parts ordered.
7. Repair Process
Structural repair, panel work, paint and refit completed.
8. ADAS & Geometry
ADAS calibration and wheel alignment completed if required.
9. Quality Control
Vehicle cleaned and final quality checks carried out.
10. Vehicle Handover
Vehicle returned to customer. Excess / VAT paid if required.
1. Initial Claim
Customer details and claim information received.
2. Vehicle Assessment
Vehicle images received and initial damage reviewed.
3. Insurance Approval
Repair estimate prepared and sent for insurance approval.
4. Booking & Parts Ordered
Repair booking arranged and required parts ordered.
5. Strip Down Assessment
Vehicle onsite, stripped down and fully assessed.
6. Estimated Completion
Estimated completion date set and any extra parts ordered.
7. Repair Process
Structural repair, panel work, paint and refit completed.
8. ADAS & Geometry
ADAS calibration and wheel alignment completed if required.
9. Quality Control
Vehicle cleaned and final quality checks carried out.
10. Vehicle Handover
Vehicle returned to customer. Excess / VAT paid if required.
1. Initial Claim
Customer details and claim information received.
2. Vehicle Assessment
Vehicle images received and initial damage reviewed.
3. Insurance Approval
Repair estimate prepared and sent for insurance approval.
4. Booking & Parts Ordered
Repair booking arranged and required parts ordered.
5. Strip Down Assessment
Vehicle onsite, stripped down and fully assessed.
6. Estimated Completion
Estimated completion date set and any extra parts ordered.
7. Repair Process
Structural repair, panel work, paint and refit completed.
8. ADAS & Geometry
ADAS calibration and wheel alignment completed if required.
9. Quality Control
Vehicle cleaned and final quality checks carried out.
10. Vehicle Handover
Vehicle returned to customer. Excess / VAT paid if required.
1. Initial Claim
Customer details and claim information received.
2. Vehicle Assessment
Vehicle images received and initial damage reviewed.
3. Insurance Approval
Repair estimate prepared and sent for insurance approval.
4. Booking & Parts Ordered
Repair booking arranged and required parts ordered.
5. Strip Down Assessment
Vehicle onsite, stripped down and fully assessed.
6. Estimated Completion
Estimated completion date set and any extra parts ordered.
7. Repair Process
Structural repair, panel work, paint and refit completed.
8. ADAS & Geometry
ADAS calibration and wheel alignment completed if required.
9. Quality Control
Vehicle cleaned and final quality checks carried out.
10. Vehicle Handover
Vehicle returned to customer. Excess / VAT paid if required.
Bodyshop Frequently Asked Questions
Please find below some common questions we get asked about our vehicle accident repair services in Fife. If you can’t find what you are looking for, please don't hesitate to get in touch.
Repair time depends on the level of damage, parts availability and any insurer approvals. Minor repairs may take a few days, while larger accident repairs can take longer.
Once the vehicle has been assessed, we can give you an estimated completion date. Timelines may change if hidden damage is found, parts are delayed, or further insurer approval is needed.
No two car repairs are the same. Occasionally there can be a delay in parts delivery, additional parts may be identified during the repair process, or your insurers may need to inspect your vehicle. In this case repair could be delayed in obtaining supplementary authorisation from your insurers.
Once repairs are authorised, you will be given a book-in date. This allows time for replacement parts to be purchased and minimises the length of time we need your car on site.
Our Customer Service staff will give you an approximate completion date, where possible, when the car is booked in. We will then contact you once repairs are complete.
You will be updated through the repair process by either SMS, email or telephone, dependant on your preference.
Yes. We can provide you with a vehicle while your car is being repaired. Whether a courtesy car is free can depend on whether the job is insurance-funded, non-fault, retail, or linked to a specific insurer or mobility arrangement.
Yes, we can pick your vehicle up for repair locally, then drop it off after any repair work is complete.
Please empty the vehicle of personal belongings so technicians can access the repair area safely and efficiently.
Technicians may need access behind trim, seats, boot areas or interior panels during the repair. The workshop can also be dusty, and bodyshops are generally not responsible for personal belongings left inside the vehicle, so it is best to remove them before drop-off.
Yes. As standard procedure we wash each vehicle at the end of the repair and vacuum the inside. If you would like to upgrade this then please mention it to our reception staff, who will be pleased to explain further the extras we can offer.
Your excess is paid once the repair is complete, before collection or delivery of the vehicle.
No. It's entirely your choice legally on who repairs your vehicle in the event of an accident. Insurance companies usually direct policyholders to their 'approved' accident repair centres, however this may not necessarily be the best choice for your car.
Yes. We can usually provide a private repair quote if you prefer not to claim through insurance. This is common for smaller repairs, cosmetic damage or where a customer wants to compare the cost of a private repair with making a claim on their policy.
Yes we are happy to provide you with private quotation for any additional damage. Please ask when we book your vehicle in or you have you pre assessment carried out and we can discuss your requirements with you.
If the vehicle is deemed a total loss, your insurer will normally discuss a settlement value and next steps with you.
The insurer may inspect the vehicle at its location or at the repair centre before confirming that decision.
